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Privacy Policy

A legal disclaimer

LIONANDLAMB (PTY) LTD
 

1. Introduction​

Lion & Lamb (PTY) LTD (“Lion & Lamb”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

By using our website, signing up for membership, or participating in our services, you consent to the practices described in this policy.

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2. Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Details: full name, email address, phone number, residential address.

  • Membership & Usage Data: booking history, attendance records, and class participation.

  • Payment Information: billing details (processed securely via third-party providers; we do not store card details).

  • Health & Wellness Information: voluntarily provided details relevant to class participation, such as medical conditions or fitness levels.

  • Technical Data: IP address, device type, and browsing activity on our website (cookies/analytics).

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3. How We Use Your Information

We use your personal information to:

  • Provide and manage your membership, bookings, and services.

  • Process payments and maintain financial records.

  • Communicate with you about schedules, events, promotions, and updates.

  • Ensure health, safety, and quality of services.

  • Improve our facilities, classes, and website functionality.

  • Comply with legal and regulatory obligations.

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4. Sharing of Information

We will not sell your personal information. We may share your data with trusted third parties, including:

  • Service Providers: booking platforms, payment processors, and IT support.

  • Facilitators/Trainers: limited information necessary for safe class participation.

  • Legal Authorities: where required by law or to protect our rights.

All third parties are contractually bound to protect your information.

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5. Data Protection & Security

We take appropriate measures to safeguard your data, including secure servers, encryption, and restricted access.

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6. Your Rights

Under POPIA, you have the right to:

  • Access the personal data we hold about you.

  • Request correction, updating, or deletion of your information.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with the Information Regulator (South Africa).

Requests can be made via info@lionlamb.co.za

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7. Data Retention

We will retain your personal information only as long as necessary for service delivery, legal compliance, or legitimate business purposes.

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8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings, but some features may not work correctly.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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10. Contact Us

For any privacy-related questions or requests, please contact:

Lion & Lamb (PTY) LTD
26 Bree Street, Cape Town, 8000, South Africa
Email: info@lionlamb.co.za

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